Privacy Policy

Last updated: January 2024

Introduction

mellow-reed ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and clients who use our gardening and landscaping services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information about your property and garden requirements
• Communications you send to us
• Technical data such as IP address, browser type, and pages visited

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver our gardening and landscaping services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit an enquiry form or contact us
• Contractual necessity: When providing services you have requested
• Legitimate interests: For improving our services and website functionality

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist with our business operations
• Professional advisors where required
• Legal authorities when required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 6 years after our last interaction, unless a longer retention period is required by law.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

mellow-reed
47 Garden Lane
Leeds, LS6 2PQ
United Kingdom

Email: [email protected]