GDPR Compliance

Last updated: January 2024

Our Commitment to Data Protection

mellow-reed is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the privacy and security of your personal data seriously and have implemented measures to ensure your information is handled responsibly.

Data Controller

mellow-reed acts as the data controller for personal information collected through this website and in the course of providing our gardening and landscaping services.

Contact details:
mellow-reed
47 Garden Lane
Leeds, LS6 2PQ
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases as defined by the UK GDPR:

• Consent (Article 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
• Contract (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you, such as providing our gardening services.
• Legal Obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation.
• Legitimate Interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.

Your Rights Under UK GDPR

The UK GDPR provides you with specific rights regarding your personal data:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month.

Right to Rectification

If you believe any personal data we hold is inaccurate or incomplete, you have the right to request correction.

Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to certain types of processing, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights related to automated decision-making and profiling. We do not currently use automated decision-making that produces legal effects.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by up to two months, and we will inform you if this is necessary.

Data Security

We have implemented appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Data Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.